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ITS Alert - Resolved: WebAccess servers to be upgraded to version 3

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Resolved: WebAccess servers to be upgraded to version 3

Last updated on July 7, 2009 at 3:18PM

Update on July 7, 2009 at 3:18PM

No problems have been reported with the upgrade; the WebAccess servers will remain at version 3.

Update on July 7, 2009 at 12:05PM

The systems appear to be operating normally, and will continue to be watched closely throughout the day.

Update on July 7, 2009 at 6:19AM

The upgrade to version 3 was completed by 05:40 a.m. The systems appear to be operating normally, and will continue to be watched closely throughout the day.

If you seem to be experiencing problems with Cosign on your protected site(s), please contact WebAccess Support through the usual channels listed through <http://aset.its.psu.edu/docs/webaccess/contact-us.html>.

This alert will be updated throughout the day; it is not planned to be resolved until late this afternoon.

Do not upgrade your production sites to version 3, continue to use the test login system for your version 3 testing needs.

Original Alert

The four WebAccess login servers are planned to be upgraded to version 3 of the Cosign software during the maintenance window (5am-7am) on Tuesday, July 7.

The upgrade will be performed on one server at a time, allowing the WebAccess service to remain available during the work.

No actions on web sites protected by WebAccess (Cosign filters) are necessary for this work. Do not upgrade production protected web sites to the version 3 Cosign filter until after this alert indicates that the upgrade was successful and the alert has been resolved.

For more information, please contact ITS Helpdesk (helpdesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    WebAccess
  • Locations affected:
    All locations
  • Began on:
    July 7, 2009 at 5:00AM
  • Issue Resolved:
    July 7, 2009 at 3:18PM