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ITS Alert - Resolved: Penn State Search Engine Intermittent Failures

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Resolved: Penn State Search Engine Intermittent Failures

Last updated on October 25, 2009 at 10:43AM

Update on October 25, 2009 at 10:43AM

The failing appliance has been removed from service, and all search requests should succeed again.

ITS will repair the failed node and return it to service later. At this time, the cause is unknown.

Original Alert

Since approximately 1:32 a.m., one of the Penn State Search Engine appliances has stopped responding, and has not been properly taken out of the load balance. Half of the search requests will time out with an error. Search users may retry their search requests to reach the working appliance.

ITS hopes to have a resolution shortly.

For more information, please contact ITS Help Desk (helpdesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Search Engine
  • Locations affected:
    All locations
  • Began on:
    October 25, 2009 at 1:32AM
  • Issue Resolved:
    October 25, 2009 at 10:39AM