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ITS Alert - Resolved: ITS to Upgrade Directory Services LDAP Server, November 15, 2009

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Resolved: ITS to Upgrade Directory Services LDAP Server, November 15, 2009

Last updated on November 15, 2009 at 7:08PM

Update on November 15, 2009 at 7:08PM

We are back in production as of 7:08 PM.

Update on November 15, 2009 at 6:31PM

We found our problem with the installation of the last LDAP server. However, we are not going to make the 7 PM window as mentioned in the previous alert. We will update the alert when we complete the entire update.

Update on November 15, 2009 at 5:55PM

The LDAP update is taking longer than anticipated. LDAP read-only services continue to function as normal. However changes mentioned in the original alert are still disabled.

Update on November 15, 2009 at 11:03AM

Due to this morning's issues related to computer building networking <http://alerts.its.psu.edu/alert-1304>, this has cause the delay of the LDAP update that was supposed to have started at 5:00 AM. The update will now commence at 11:00 AM and end at 6:00 PM. All of the original statement in this alert still apply.

Original Alert

On Sunday, November 15, 2009, from 5:00 until 11:00 a.m., Information Technology Services (ITS) will upgrade the Lightweight Directory Access Protocol (LDAP) server, which supports Penn State Directory Services, to Tivoli Directory Server version 6.2. The upgrade is being performed to enhance the performance and stability of the directory server. During this timeframe, several of the directory server's update-oriented services will be disabled; however, users will still be able to perform directory lookups via http://www.psu.edu/directory/. In addition, other directory-dependent services such as e-mail services, Penn State Access Account Storage Space (PASS), calendaring, and a variety of University-wide Web services will not be affected by this outage.

The directory-related services that will be disabled during the upgrade timeframe include:
*Directory entry and e-mail forwarding updates via the ITS Secure Server, https://www.work.psu.edu/
*Group creation via the User Managed Groups (UMGs) interface, http://umg.its.psu.edu/
*The Automatic E-mail Reply Message Utility (the "vacation" service) via https://www.work.psu.edu/vacation/
*The Student Organizations Server Administrative interface, https://admin.clubs.psu.edu/

Information and requests for assistance may be directed to ITS Help Desk staff at helpdesk@psu.edu.

For more information, please contact ITS Help Desk (helpdesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    LDAP, Penn State Directory Services server
  • Locations affected:
    All locations
  • Began on:
    November 15, 2009 at 11:00AM
  • Issue Resolved:
    November 15, 2009 at 7:07PM