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ITS Alert - Resolved: Problem occurring with CSCS consultation request notifications

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Resolved: Problem occurring with CSCS consultation request notifications

Last updated on November 4, 2009 at 9:53AM

Update on November 4, 2009 at 9:53AM

Email notifications of Course Submission & Consultation System (CSCS) consultation requests are now being properly delivered. The specific problem was that email notifications were not being sent to the individuals asked to consult, but instead were sent to the individual creating the course proposal and erroneously labeled as test emails.

Information Technology Services (ITS) corrected the problem effective 6:00 a.m., November 4. ITS regrets any inconvenience this problem has caused.

For more information, please contact ANGEL Support.

Original Alert

E-mail notifications of Course Submission & Consultation System (CSCS) consultation requests are not being properly delivered. Rather than the notifications being sent to the individuals asked to consult, they are being sent to the individual creating the course proposal and are erroneously labeled as a test e-mail.

Until Information Technology Services (ITS) fixes the problem, users requesting consultation on course proposals are advised to directly e-mail consultation requests to the individuals being asked to review a course proposal. Consultants can still access course proposals in the CSCS tool in ANGEL, review them, and provide feedback using the normal process.

ITS staff are pursuing a resolution to this problem and will advise users accordingly. ITS regrets any inconvenience this problem has caused.

For more information, please contact ANGEL Support (ANGELSupport@psu.edu).


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Impact Information

  • Incident Type:
    General Information
  • Services affected:
    ANGEL
  • Locations affected:
    All locations
  • Began on:
    November 3, 2009 at 11:17AM
  • Issue Resolved:
    November 4, 2009 at 9:53AM