People | PSU | Departments
Skip to contentSkip to search

NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: University Park -- VoIP Phone System Upgrade

/alerts

IT Alerts by Date


Info about the IT Alerts Replacement

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: University Park -- VoIP Phone System Upgrade

Last updated on September 7, 2012 at 11:38PM

Starting Friday evening (September 7, 2012) through Saturday morning (September 8, 2012) ITS/TNS will be performing an application upgrade to the VoIP system that processes inbound and outbound calls. During this time period, users could experience a momentary delay with phone calls. Additionally, in order to prepare for this upgrade, ITS/TNS will need to suspend customer requested VoIP service changes starting at 12:00 PM on Wednesday, September 5, 2012. Requested VoIP service changes will resume on Monday morning, September 10, 2012.

Service may be affected starting on September 7, 2012 at 6:00 PM. The estimated time of resolution is September 8, 2012 at 6:00AM.

For more information, please contact Network Operations Center (814-865-4662).

For the most current information regarding this alert, please see http://alerts.its.psu.edu/.


This alert is being sent to all VOIP contacts. As a contact, it is your responsibility to forward this information to the VOIP users in your department. To remove yourself or add others for your department please send an e-mail to TSGVR@psu.edu with that information.

For more information, please contact Network Operations Center (814-865-4662).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    September 7, 2012 at 6:00PM
  • Issue Resolved:
    September 7, 2012 at 11:38PM