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IT Alert - Resolved: VoIP Analog Fax Service

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Resolved: VoIP Analog Fax Service

Last updated on December 7, 2012 at 8:09AM

Update on December 6, 2012 at 9:03AM

The VoIP Analog Service is still experiencing issues faxing off system. TNS has escalated this to our vendor for resolution and we will continue to provide updates when we have them.

Update on December 5, 2012 at 3:29PM

TNS continues to work on the VoIP Analog faxing issue that we are experiencing here at University Park. We will continue to update.

Original Alert

The VoIP Analog Service, commonly used for fax machines, is experiencing a degraded level of service relative to supporting fax machines. Faxes transmitted from a University Park VoIP analog served fax machine to an off-network fax machine is currently unavailable. However, faxes transmitted to a VoIP analog fax machine and faxes transmitted within the Penn State Network are unaffected. TNS is actively working to trouble shoot and resolve this service degradation.

For more information, please contact Network Operations Center (814-865-4662).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Phone service
  • Locations affected:
    University Park
  • Began on:
    December 5, 2012 at 12:05PM
  • Issue Resolved:
    December 7, 2012 at 8:09AM