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ITS Alert - Resolved: ITS outlines plan for ANGEL during finals week Dec. 17-21

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Resolved: ITS outlines plan for ANGEL during finals week Dec. 17-21

Last updated on December 22, 2012 at 6:23PM

The ANGEL Import Console and Export Console tools will be available during finals week December 17-21. However, in the event of performance issues, Information Technology Services (ITS) may restrict or reduce their availability.

If ANGEL becomes inaccessible during finals week, faculty may wish to contact their students via email. Faculty/instructors can email their class via a listserv specifically created for their course in ANGEL. Faculty can access their course listservs by going to https://www.work.psu.edu/ and selecting "Your Class Mailing Lists." The course listservs will be available for use through December 21. The instructor of record will be able to email directly to the listserv. To prevent misuse of the list, email recipients can only respond by email back to the sender. Note: A user enrolled in the ANGEL course roster via a Friends of Penn State (FPS) account will not receive an email from the course listserv unless that user has manually entered a valid email address in his/her ANGEL profile.

In the event that ANGEL experiences performance problems, ITS staff will take additional measures to temporarily remove access to nonessential features from the ANGEL My Profile page to alleviate load. Read more at http://tlt.its.psu.edu/2012/12/10/its-plan-for-angel-finals-week-dec17-21/ for details on accessing your course listservs and a list of nonessential ANGEL features.

For more information, contact ANGEL support at angelsupport@psu.edu.

For more information, please contact ANGEL Support (angelsupport@psu.edu).


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Impact Information

  • Incident Type:
    General Information
  • Services affected:
    ANGEL
  • Locations affected:
    All locations
  • Began on:
    December 17, 2012 at 8:00AM
  • Issue Resolved:
    December 21, 2012 at 11:00PM