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ITS Alert - Resolved: ANGEL Experiencing Technical Problems

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Resolved: ANGEL Experiencing Technical Problems

Last updated on March 28, 2013 at 4:05PM

Update on March 28, 2013 at 4:05PM

The ANGEL slowness issue has been resolved.

Update on March 28, 2013 at 12:51PM

ANGEL is again experiencing performance issues. Users may experience difficulty with logging in to ANGEL, slow page load times, or time-outs. ITS is working to resolve the issue.

Update on March 19, 2013 at 2:02PM

· Starting at approximately 10:30 am ANGEL began experiencing periods of extremely slow performance caused by high loads on the back-end server storage. We’ve taken steps to reduce this load, and are working with our vendors on a more permanent solution.

· We will continue to monitor the situation, and regret any impact this has caused users.

Update on March 19, 2013 at 11:12AM

Some users may be experiencing slow page loads with ANGEL. ITS is pursuing a resolution to the problem.

Update on March 15, 2013 at 3:55PM

The ANGEL Service Team has made some changes to the backend processes to improve performance, and will continue to monitor the ANGEL application.

Update on March 14, 2013 at 4:50PM

ANGEL experienced performance issues this morning that appear to have been related to its back end systems. The ANGEL Service Team has engaged the storage vendor, and is working to identify the cause for slowness. Users may have experienced difficulty with logging in to ANGEL, slow page load times, or time-outs during this period. We apologize for any inconvenience this may have caused.

Update on March 14, 2013 at 11:31AM

ANGEL began experiencing technical problems at approximately 9:50 AM. ITS is investigating the cause of the problem and continues to monitor ANGEL.

Original Alert

ANGEL is currently experiencing some technical problems. More information will be posted as it becomes available.

For more information, please contact ANGEL Support (angelsupport@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    ANGEL
  • Locations affected:
    All locations
  • Began on:
    March 19, 2013 at 2:00PM
  • Issue Resolved:
    March 28, 2013 at 1:30PM