Penn State shield
Skip to content Skip to search

Headlines

ITS Alert - Resolved: CCOM (IBIS) Printing Issues

/alerts

ITS Alerts by Date


ITS Alerts by Service

ITS Alerts by Location

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: CCOM (IBIS) Printing Issues

Last updated on March 26, 2013 at 7:22AM

Update on March 26, 2013 at 7:22AM

IBIS (CCOM) Printing Issue Resolved

The intermittent IBIS printing issue that was reported on 3/21/13, has been resolved. Our vendor provided us with a fix and it was applied this morning during the 5-7AM normal maintenance window.

Update on March 25, 2013 at 7:19AM

Our vendor has not yet completed a quality and assurance (Q&A) test on a fix for the intermittent IBIS (CCOM)printing issue that was reported to AIS on 3/20/13. We are continuing to test the fix in AIS and the results look promising, but we are unable to apply the fix until the vendor releases it to us \'officially\', (once it has completed the Q&A process).

In the meantime, IBIS (CCOM) users should continue to use the Host Explorer print screen function (CTRL/P or FILE/PRINT SCREEN) if you are having difficulties printing.

We hope to have the fix in place by tomorrow morning (3/26/13) and if so, we\'ll apply it during the regular maintenance window (5-7AM).

We will post additional alerts as more information becomes available.

Update on March 22, 2013 at 4:48PM

Our vendor is currently testing a fix for the intermittent IBIS (CCOM)
printing issue that was reported to AIS on 3/20/13. The vendor plans to
put the fix through Quality and Assurance testing and should release the
fix to us by close of business on 3/23/13. The current plan is to apply
the fix during the regular maintenance window (5-7AM) on Sunday, 3/24/13.

An additional alert will be posted once this fix has actually been applied.

Original Alert

CCOM (IBIS) is experiencing intermittent printing issues when printing via the PRT (then PF12) function and/or PF11 print function.

If you are experiencing issues with incomplete output or extraneous printing on your printout (odd characters), we recommend that you temporarily use the WINDOWS HOST EXPLORER PRINT SCREEN function instead. This function can be found under FILE, PRINT SCREEN or by using CTRL/P (press CTRL then P).

We are working with our vendor in attempts to resolve this intermittent printing issue and will post an update once the issue has been resolved.

If you have any questions, please email Rusty at rxs1@psu.edu

Thank You

For more information, please contact AIS Support (ais-support@psu.edu).


Back to ITS Alerts

Impact Information