Penn State shield
Skip to content Skip to search

Headlines

ITS Alert - Resolved: UNCHECKED e-mail in Subject line

/alerts

ITS Alerts by Date


ITS Alerts by Service

ITS Alerts by Location

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: UNCHECKED e-mail in Subject line

Last updated on September 1, 2013 at 8:44AM

Update on September 1, 2013 at 8:44AM

Starting at 4:00 on Sept 1, users may have been getting:

Subject: ***UNCHECKED***

This was caused by an incompatibility between our Anti-Virus definitions and our Anti-Virus software. We update our Anti-Virus definitions daily. The solution was to upgrade the Anti-Virus software and re-update our Anti-Virus definitions. This was completed by 8:00. The services that were affect were, smtp.psu.edu, lists.psu.edu and incoming e-mail to psu.edu.

We will be working with the vendor of the Anti-Virus software to ensure this does not happen again. We have disabled automatic Anti-Virus definition updates at this time. We will update manually until we have a root cause of this issue resolved.

We are closing this alert, but will update it with additional information when we have the root cause.

Original Alert

Starting at 4:00 this morning users may have started to receive e-mail with the Subject: line of:

Subject: ***UNCHECKED***

We are working to resolve this issue.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


Back to ITS Alerts

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Locations affected:
    All locations
  • Began on:
    September 1, 2013 at 4:00AM
  • Issue Resolved:
    September 1, 2013 at 8:44AM