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ITS Alert - Resolved: UNCHECKED e-mail in Subject line


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Resolved: UNCHECKED e-mail in Subject line

Last updated on September 1, 2013 at 8:44AM

Update on September 1, 2013 at 8:44AM

Starting at 4:00 on Sept 1, users may have been getting:

Subject: ***UNCHECKED***

This was caused by an incompatibility between our Anti-Virus definitions and our Anti-Virus software. We update our Anti-Virus definitions daily. The solution was to upgrade the Anti-Virus software and re-update our Anti-Virus definitions. This was completed by 8:00. The services that were affect were,, and incoming e-mail to

We will be working with the vendor of the Anti-Virus software to ensure this does not happen again. We have disabled automatic Anti-Virus definition updates at this time. We will update manually until we have a root cause of this issue resolved.

We are closing this alert, but will update it with additional information when we have the root cause.

Original Alert

Starting at 4:00 this morning users may have started to receive e-mail with the Subject: line of:

Subject: ***UNCHECKED***

We are working to resolve this issue.

For more information, please contact IT Service Desk (

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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Locations affected:
    All locations
  • Began on:
    September 1, 2013 at 4:00AM
  • Issue Resolved:
    September 1, 2013 at 8:44AM