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ITS Alert - Resolved: WebMail and email.psu.edu slowness

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Resolved: WebMail and email.psu.edu slowness

Last updated on September 19, 2013 at 6:50PM

Update on September 19, 2013 at 6:50PM

All of the RAID Arrays that were in degraded state recovered as of 5:15 PM. All services were enabled then. We are still replacing the failed disk drives at this time. We are closing the alert since services are running normal now.

Update on September 19, 2013 at 4:20PM

At 2:09 PM, several disks in our RAID Arrays failed. These failures have not caused any data loss. But these failures have degraded the performance of the filesystem that email.psu.edu uses. As of 3:50 PM WebMail started to respond normally. Also at that time IMAP was responding normally. We have not re-enabled POP as the degraded RAID Arrays will cause the other services to slow down. We expect to replace the failed disks by 7:00 PM. We will update this alert around 6:00 PM or sooner if new information is available.

Original Alert

Starting at 2:09 PM WebMail and email.psu.edu starting slowing down. We believe the cause is a failed hard drive and are working to minimize it.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Locations affected:
    All locations
  • Began on:
    September 19, 2013 at 2:09PM
  • Issue Resolved:
    September 19, 2013 at 6:50PM