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Resolved: TSM

Last updated on October 21, 2013 at 4:41PM

Update on October 21, 2013 at 4:41PM

During the restore of TSM server saverestore.its.psu.edu, some files were left in an inconsistent state.

Files that were transfered to the server between October 15, 2013 at 6:35am and October 19, 2013 at 6:30am were subsequently lost. Configuration changes were made to saverestore.its.psu.edu and preemptive measures have been created to prevent this from happening in the future. This was an isolated issue only affecting saverestore.its.psu.edu. We do not anticipate a similar issue with the other TSM servers (backup.aset.psu.edu and tsm.offsite.psu.edu) since they do not have the configuration issue that caused the outage.

It is highly encouraged that all TSM customers perform a backup of their systems in the coming days.

Update on October 19, 2013 at 6:52AM

saverestore.its.psu.edu is back in service as of 6:30 on Saturday, October 19. We will update the alert on Monday with more details on the status of saverestore.its.psu.edu. If users have any questions before Monday, please e-mail backup@psu.edu.

Update on October 18, 2013 at 6:32PM

The restore is continuing to run. Saverestore.its.psu.edu is still offline. We will update this alert tonight.

Update on October 18, 2013 at 9:54AM

The server restore is progressing. We are still hopeful that saverestore.its.psu.edu will be back online at some point today, provided the restore continues to go as expected.

Update on October 17, 2013 at 11:07PM

Work is continuing as expected saverestore.its.psu.edu. It is still anticipated that the server will be back online at some point on Friday, October 18.

This alert will next be updated tomorrow (October 18) morning.

Update on October 17, 2013 at 5:58PM

ITS diagnosed what caused the TSM server, saverestore.its.psu.edu, to crash and is in the process of restoring the server. Due to the nature of this restore, saverestore.its.psu.edu will remain offline until it is configured correctly. The other TSM servers, backup.aset.psu.edu and tsm.offsite.psu.edu, are not affected while we work on saverestore.its.psu.edu.

We anticipate to have the server running at some point tomorrow (Friday, October 18).

This alert will be updated around 9pm this evening and then periodically tomorrow.

Update on October 17, 2013 at 1:45PM

ITS is still diagnosing what caused saverestore.its.psu.edu to go down. An update will be provided in approximately 2 hours.

Original Alert

The TSM server saverestore.its.psu.edu crashed with a misconfiguration of the system earlier today. We are looking into the problem.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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