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ITS Alert - Resolved: email.psu.edu IMAP Issue

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Resolved: email.psu.edu IMAP Issue

Last updated on November 6, 2013 at 3:44PM

Update on November 6, 2013 at 3:44PM

ITS is in the process of e-mailing all affected users today instructing them where to locate their restored e-mail messages. All mail was fully restored on October 29, and the restore verification was completed on November 5.

Update on October 29, 2013 at 3:27PM

ITS staff continue restoring messages for the small number of users affected by this issue.

Original Alert

An e-mail maintenance script caused e-mail messages older than September 27, 2013 to be inadvertently removed from a small number of IMAP user's inboxes. Only a small number of IMAP users were affected by this error.

Corrective measures are being taken to restore all missing messages. Preventative measures have since been instituted to ensure a similar occurrence from transpiring again.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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