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ITS Alert - Resolved: Friends of Penn State Authentication Issue

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Resolved: Friends of Penn State Authentication Issue

Last updated on October 30, 2013 at 10:47AM

Update on October 29, 2013 at 3:33PM

While investigating the cause of this issue, ITS staff realized there were a few issues related to FPS Authentication:

The first, as originally reported, caused various applications such as eLion, admissions.psu.edu, eCommerce and potentially some older Internet browsers used by some to have a problem establishing a connection with the FPS service. This was specific to one of the backend FPS servers and was corrected around 12:45 p.m.

The next problem, which started around 7am this morning while investigating the first issue, an FPS account authentication issue with another one of the backend servers was fixed around 10 a.m.

ITS staff continue to investigate to ensure all problems have been corrected and assert the root causes.

Update on October 29, 2013 at 11:55AM

ITS is still investigating the cause of this issue. Any further information will be posted to this alert.

Update on October 29, 2013 at 9:38AM

Correction, the first errors were detected as early as 3:50pm, October 28 but was not reported to the FPS team until 8:15am this morning.

Original Alert

Beginning around 8:15am this morning, Friends of Penn State (FPS) started experiencing authentication issues. This may affect the following services and any other service that requires users to log in using their FPS account:

*eLion.psu.edu
*eCommerce
*PSU.jobs
*Undergraduate Admissions
*Graduate Admissions

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    FPS
  • Locations affected:
    All locations
  • Began on:
    October 28, 2013 at 3:50PM
  • Issue Resolved:
    October 30, 2013 at 10:47AM