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ITS Alert - Resolved: Service Degradation for Data Center Relocation

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Resolved: Service Degradation for Data Center Relocation

Last updated on November 25, 2013 at 8:37PM

Update on November 25, 2013 at 8:37PM

ITS staff restored service to the TSM servers at approximately 7:30pm this evening.

Update on November 25, 2013 at 2:46PM

ITS staff is still working on restoring TSM servers to full production. Current estimations expect services will not be returned to full functionality until at least 6 PM today.

Update on November 24, 2013 at 1:37PM

All services affected by this hardware move, except TSM, were back online by 8am. The TSM servers are taking longer than expected to bring back online. Staff estimate that the TSM servers will be available around 5pm. Please note that no backup or data retrieval are able to take place until these servers are online. No data has been lost.

Original Alert

A number of services will be placed into a degraded state from 12:00 AM until 12:00 PM on November 24, 2013. To consolidate data center hardware from various locations on campus, specific services will need to be downgraded in functionality to accommodate the necessary migrations.

Services that will be affected during the relocation include, but are not limited to:

WebAccess
LDAP
Kerberos
Tivoli Storage Manager (TSM)
Friends of Penn State (FPS)
PASS
WIN AD (ACCESS.PSU.EDU domain)


Daily PASS and secondary ANGEL backups will not take place during the move. Additionally, various servers will be taken offline throughout the migration, including specific TSM servers. For a list of servers that will be unavailable from 12:00 AM until 12:00 PM on Sunday, November 24, please visit https://ait.its.psu.edu/events/20131124/ (for Penn State faculty and staff only).

Users should be aware that TSM servers will follow an extended outage period. Noted TSM servers will be offline from 11:59 PM Friday, November 22 until 12:00 PM Sunday, November 24.

Dependent services of WebAccess may experience slowness when logging in during the denoted time, however, outages are unlikely to occur.

All services downgraded during the move are expected to be restored to full functionality by 12:00 PM on Sunday, November 24. Services taken offline for the move are expected to follow a similar timetable in restoration.

Primary ANGEL and other non-listed backup services will continue to operate as expected.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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