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IT Alert - Resolved: University Collaboration Suite (UCS) Software Upgrade - February 8, 2014

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Resolved: University Collaboration Suite (UCS) Software Upgrade - February 8, 2014

Last updated on February 10, 2014 at 8:23AM

Update on February 8, 2014 at 5:20PM

After restarting a server, the affected users are now able to compose new messages.

The software upgrade was completed around 8am and the UCS service was brought back online shortly thereafter.

Update on February 8, 2014 at 4:07PM

As a result from this morning\'s software upgrade, some users are not able to compose new messages. ITS is investigating the issue.

Original Alert

On Saturday, February 8, 2014, during an extended maintenance window (5:00-9:00 a.m.), Information Technology Services (ITS) will upgrade the software supporting the University Collaboration Suite (UCS) to Zimbra Collaboration Suite version 8.0.6.

Members of the University community utilizing UCS will not be able to send or receive e-mail or calendar appointments during the software upgrade. No messages will be lost during the upgrade. When the upgrade is complete all queued messages will be processed.

UCS Resources

Desktop Client Settings for UCS:
http://ait.its.psu.edu/services/ucs/configuring-clients.html

Mobile Device Settings for UCS:
http://ait.its.psu.edu/services/ucs/configuring-mobile-device-clients.html

UCS Knowledge Base Articles:
http://kb.its.psu.edu/UCS

Zimbra version 8 Release Notes:
http://files.zimbra.com/website/docs/8.0/Zimbra_NE_Release_Notes_8.0.6.pdf

For technical information please review the resources listed on the following webpage:
http://ait.its.psu.edu/services/ucs/getting-help.html

ITS Training Services UCS video tutorials and quick start guides:
http://ittraining.psu.edu/resources/#ucs

Additional questions may be directed to your ITS Consultant:
http://css.its.psu.edu/node/37

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    University Collaboration Suite (UCS)
  • Locations affected:
    All locations
  • Began on:
    February 8, 2014 at 5:00AM
  • Issue Resolved:
    February 8, 2014 at 5:10PM