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ITS Alert - Resolved: PASS Slow Response

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Resolved: PASS Slow Response

Last updated on February 25, 2014 at 10:02AM

Update on February 25, 2014 at 10:02AM

Services were back in service starting around 9:46am. Staff are still working with the vendor to diagnose this unknown hardware issue.

Update on February 25, 2014 at 9:56AM

Today\'s issue is identical to the unknown hardware issue from Saturday, February 22 (http://alerts.its.psu.edu/alert-2975). Staff is currently collecting diagnostic information so it can be sent to the vendor to debug. A resolution is known and staff will take steps to resolve this issue as soon as the data collection is complete.

Original Alert

Beginning around 9:36am, PASS started responding slowly. Staff are investigating the issue.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    PASS File Service
  • Locations affected:
    All locations
  • Began on:
    February 25, 2014 at 9:36AM
  • Issue Resolved:
    February 25, 2014 at 9:46AM