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ITS Alert - Resolved: IT Service Desk, Penn State Information Center Phones Unavailable

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Resolved: IT Service Desk, Penn State Information Center Phones Unavailable

Last updated on February 28, 2014 at 9:48AM

Update on February 28, 2014 at 9:48AM

The phone system is now working normally. ITS will continue to work with the vendor to determine the cause of the outage.

Original Alert

The IT Service Desk and the Penn State Information center are currently experiencing a problem with the phone system. All incoming calls are going to voice mail. ITS is investigating the problem. Callers may leave a voice mail or email ITServiceDesk@psu.edu for immediate response.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Penn State Information, IT Service Desk phone system
  • Locations affected:
    All locations
  • Began on:
    February 28, 2014 at 8:54AM
  • Issue Resolved:
    February 28, 2014 at 9:40AM