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ITS Alert - Resolved: Adobe Connect experiencing problems

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Resolved: Adobe Connect experiencing problems

Last updated on June 19, 2014 at 8:04PM

Update on June 19, 2014 at 8:04PM

Adobe has provided us with a new temporary license that will allow everyone to join meetings until a permanent solution is determined.

Sorry again for the inconvenience.

Update on June 19, 2014 at 4:47PM

Adobe is working on a fix. The service will be fixed as soon as possible.

Update on June 19, 2014 at 11:52AM

It seems like the problem with not being able to join meetings sporadically is back.

We are working with Adobe to remedy the situation.

If you try to join a meeting and get a \"users exceeded\" error, please wait a few minutes and try again as this issue happens on and off.

Update on June 18, 2014 at 2:56PM

The Meeting@PennState service issue has been corrected. Please email meeting@psu.edu if you see any other issues.

We apologize for the inconvenience.

Update on June 18, 2014 at 1:47PM

The fixes that Adobe provided to us to fix the issue did not work. We are still in contact with them to hopefully resolve the situation.

Update on June 18, 2014 at 12:40PM

Adobe has a patch that will fix the problem and we are obtaining it now and it will hopefully be in place by 1:30pm or earlier.

Original Alert

Starting about 10:30 am today Adobe Connect has not been accepting incoming connections.

The administrators are aware of the problem and are working with the vendor to come up with a solution.

Please check back on this alert for more details...

For more information, please contact MeetingAdmins (meeting@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Adobe Connect
  • Locations affected:
    All locations
  • Began on:
    June 19, 2014 at 11:56AM
  • Issue Resolved:
    June 20, 2014 at 8:00AM