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ITS Alert - Resolved: Emergency Reboot of Telecom6 router.


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Resolved: Emergency Reboot of Telecom6 router.

Last updated on August 26, 2014 at 8:16AM

Update on August 26, 2014 at 8:16AM

All networking services disruptions related to the reboot and replacement of the Telecom6 router were resolved by 2:30 PM on Saturday, August 23, 2014.

Update on August 23, 2014 at 2:38PM

ITS staff at this time have resolved remaining networking issues due to this outage. If your still experiencing a network problem please contact the Network Operations Center at 865-4662.

Update on August 22, 2014 at 11:03PM

ITS staff has been working to resolve the remaining network disruptions. During investigation, we identified a symptom that required the router to be rebooted again. The reboot occurred at 9:50 PM and most services were restored by 10:00 PM. ITS will be working with customers to restore the networking services that remain disrupted.

Update on August 22, 2014 at 6:49PM

The Telecom6 router chassis has been replaced. Most networking and voice services started to return by 5:30 PM. The router hardware appears to be working as expected; we are working to bring remaining networking services online.

Update on August 22, 2014 at 4:57PM

While we are replacing the Telecom6 chassis, networking services provided by that router will be disrupted. In addition, there will be a disruption of voice services at the 300 Science Park Road Building, Bookstore, IST Building, and McAllister Building. The rest (a majority) of the voice service fed from that router will remain operational via redundant connectivity.

Update on August 22, 2014 at 4:16PM

The emergency reboot did not resolve the issue with Telecom6 router. Vendor TAC is recommending that the chassis be replaced. At 5:00 PM EST we will take Telecom6 offline to replace the chassis. Estimated time to complete this work is 1 hour.

Original Alert

Due to issues with the chassis affecting a number of customer connections, there will be an emergency reboot of the Telecom6 router in 15 minutes. (Approximately 3:00 PM EST)

For more information, please contact Network Operations Center (814-865-4662).

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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
  • Locations affected:
    All locations
  • Began on:
    August 22, 2014 at 5:00PM
  • Issue Resolved:
    August 23, 2014 at 2:30PM