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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Update: IMAP email.psu.edu Login Slowness

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Update: IMAP email.psu.edu Login Slowness

Last updated on February 12, 2015 at 6:26PM

Update on February 12, 2015 at 6:26PM

Beginning around 5pm this evening some IMAP email.psu.edu users, who were previously not able to access their email, were able to connect to their email. By 6pm all IMAP email.psu.edu users were connecting to their email account. After much investigation it was determined that this was caused by a misconfigured file system. A temporary fix was put in place until ITS can implement the permanent solution tomorrow, Friday, February 13 during the normal maintenance window (5-7am). No email was lost during today’s service degradation.

Original Alert

Beginning around 2:35pm, some users started experiencing a slow log in when accessing their IMAP email.psu.edu. ITS is investigating the cause.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

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