People | PSU | Departments
Skip to contentSkip to search

NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Update: ServiceNow Release Provides Enhancements to Service Management Tool

/alerts

IT Alerts by Date


Info about the IT Alerts Replacement

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Update: ServiceNow Release Provides Enhancements to Service Management Tool

Last updated on April 21, 2015 at 12:58PM

Update on April 21, 2015 at 12:58PM

This is a reminder that tomorrow, Wednesday, April 22, 2015, between 5:00 a.m. and 7:00 a.m. the Service Management Office (SMO) will release an update to ServiceNow that will provide enhancements to how the existing service management processes are carried out in the tool, as well as implement several overarching fixes that are a part of ServiceNow’s Fuji release.

You can find a full list and description of the enhancements in the Release Notes section on the home page of the SMO website at http://smo.psu.edu/.

Updated training materials that reflect the Fuji enhancements and the policy and process enhancements, can also be found on the SMO website at http://smo.psu.edu/training/training-materials/.

Original Alert

On Wednesday, April 22, 2015, the Service Management Office will release an update to ServiceNow, the tool that powers the portal through which the Penn State community can submit help requests to the IT Service Desk.

The release will occur between 5:00 a.m. and 7:00 a.m. EST and will provide enhancements to how the existing service management processes are carried out in the tool, as well as implement several overarching fixes that are a part of ServiceNow’s Fuji release.

The enhancements will include an updated user interface, improved accessibility, added tools for IT staff working with the service catalog and project portfolio processes, and additional fixes for how the incident and change management processes are enacted in the tool. Additionally, users will now be able to log in directly to both ServiceNow and the Penn State Service Management Portal using WebAccess without having to go through an additional, external login screen.

To see a full list and description of all of the enhancements included in this release, users can refer to the Release Notes section on the home page of the Service Management Office website at http://smo.psu.edu/.

While this upgrade is not expected to cause any service disruption or degradation, in the case of a service interruption, users can still request help from the IT Service Desk by phone at (814)865-4357.

For more information, please contact Service Management Office (smo@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    ServiceNow
  • Locations affected:
    All locations
  • Issue Resolved