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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Unexpected ServiceNow Interruption

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Resolved: Unexpected ServiceNow Interruption

Last updated on August 5, 2015 at 8:57AM

An update to the ServiceNow authentication protocol, to support the use of InCommon Federation, caused an unexpected interruption to the tool this morning. This caused scheduled maintenance to run approximately two minutes past the 5:00 to 7:00 a.m. maintenance window. Access to ServiceNow has been restored and the tool is functioning normally.

A post implementation review will be performed to assess the cause of the interruption.

For more information, please contact Service Management Office (http://smo.psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    ServiceNow
  • Locations affected:
    All locations
  • Began on:
    August 5, 2015 at 6:30AM
  • Issue Resolved:
    August 5, 2015 at 7:02AM