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IT Alert - Resolved: Faculty Activity Insights (FAIS) Update - October 19

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Resolved: Faculty Activity Insights (FAIS) Update - October 19

Last updated on October 19, 2015 at 3:05PM

Update on October 19, 2015 at 3:05PM

Maintenance was successfully completed by 10am and there was no disruption of service.

Update on October 5, 2015 at 4:01PM

On Monday, October 19, Information Technology Services (ITS) will perform a software update to Faculty Activity Insight System(FAIS) between 9:00 a.m. - 10:00 a.m. outside of the regularly scheduled maintenance window.

This update will introduce a new user interface but will NOT impact data or functionality of the service. Existing data will NOT need to be re-entered after the update is complete.

This change is being tracked in Service Now, CHG0033011.

Update on August 27, 2015 at 12:49PM

Due to the technical issues that the vendor encountered with data migration for a couple of Penn State\'s screens, this update is postponed. As soon as the date is set, this alert will be updated.

Original Alert

On Thursday, August 28, outside the regularly scheduled maintenance window (5:00 p.m. - 6:00 p.m.), a software update for Faculty Activity Insights (FAIS) will take place.

This update will introduce a new user interface but will NOT impact data or functionality of the service. Existing data will NOT need to be re-entered after the update is complete.

This change is being tracked in Service Now, CHG0033011.

For more information, please contact L-AI-Support@lists.psu.edu (L-AI-Support@lists.psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Faculty Activity Insights (FAIS)
  • Locations affected:
    All locations
  • Began on:
    October 19, 2015 at 9:00AM
  • Issue Resolved:
    October 19, 2015 at 10:00AM