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ITS Alert - Resolved: authsmtp.psu.edu degraded service

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Resolved: authsmtp.psu.edu degraded service

Last updated on December 15, 2015 at 2:00PM

Update on December 14, 2015 at 11:21AM

authsmtp.psu.edu was blocked by multiple mail servers since opening this
alert. One of the major blocks was removed early Saturday morning, Dec 12.
Other blocks existed through the weekend and were removed this morning, Dec
14. It may take up to 24 hours for the information to propagate to all the
mail servers world wide, so we are leaving this alert open.

Update on December 12, 2015 at 8:37AM

We believe the block has been lifted this morning. We are keeping this alert open until December 14, 2015 in case the block is reapplied.

Update on December 11, 2015 at 3:09PM

We continue to work with the vendor to resolve this issue. We have escalated the issue to the Premier Support team.

Update on December 10, 2015 at 1:24PM

We are still working with Microsoft on this issue.

Update on December 9, 2015 at 8:09AM

We are still working with Microsoft on this issue.

Update on December 2, 2015 at 2:19PM

We continue to work with live.com/hotmail.com support to resolve this issue.

Original Alert

On November 28, 2015 starting around 2:35 p.m., authsmtp.psu.edu was blocked by live.com/hotmail.com because of a misbehaving client. We believe the block will be lifted later today.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    E-mail (spam, phishing)
  • Locations affected:
    All locations
  • Began on:
    November 28, 2015 at 2:35PM
  • Issue Resolved:
    December 15, 2015 at 2:00PM