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ITS Alert - Resolved: chat.psu.edu Upgrades - January 28

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Resolved: chat.psu.edu Upgrades - January 28

Last updated on January 29, 2016 at 8:06AM

Update on January 29, 2016 at 8:06AM

An issue was found with the upgrade.Some clients were able to authenticate, but not fetch their list of contacts. It was fixed on January 29, 2016 during the maintenance window.

Original Alert

On Thursday, January 28, during the ITS Maintenance Window (5:00 - 7:00 a.m.), upgrades will be made to the chat.psu.edu service.

Software updates are being implemented during the work period, which will result in a two-hour long outage.

The upgrade is being tracked through Service Now - CHG0035045.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
  • Locations affected:
    All locations
  • Issue Resolved:
    January 29, 2016 at 8:04AM