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ITS Alert - Resolved: smtp.psu.edu degraded service

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Resolved: smtp.psu.edu degraded service

Last updated on January 27, 2016 at 9:15AM

Update on January 25, 2016 at 12:04PM

As of 10:00 a.m. today, smtp.psu.edu may be blocked by senderbase.org. Users may get an error mentioning smtp.psu.edu has a negative reputation.

Update on January 25, 2016 at 10:28AM

Because of this misbehaving client, one of the smtp.psu.edu machines was in a partially working state until 08:54 this morning January 25, 2016. Users may have received errors when sending mail through smtp.psu.edu.

Original Alert

On January 24, 2016 starting around 09:30 a.m., smtp.psu.edu may have returned an error on sending e-mail because of a misbehaving client. The client was blocked at 1:15 PM.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    E-mail (spam, phishing)
  • Locations affected:
    All locations
  • Began on:
    January 25, 2016 at 10:00AM
  • Issue Resolved:
    January 27, 2016 at 9:15AM