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ITS Alert - Resolved: ACD/ UCCX Upgrade

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Resolved: ACD/ UCCX Upgrade

Last updated on February 13, 2016 at 5:41AM

Update on February 8, 2016 at 9:09AM

he ITS provided ACD/UCCX service offered through TNS will be upgraded Friday February 12th beginning at 6:00PM through Saturday February 13th 9:00AM. This upgrade is required to maintain our supportability and reliability of service by keeping with supported versions of vendor hardware and software. During the upgrade callers will continue to hear the after hours recorded messages. The ACD/UCCX customers and their directory numbers are listed below.

814-865-5471: Undergraduate Admissions
814-863-1000: Athletics Ticketing
814-863-1000: Athletic Relations
814-865-6528: Office of the Bursar
814-865-4662: Network Operations Center
814-865-1473: Office of Human Resources
814-865-6357: Office of the University Registrar
814-865-6301: Office of Student Aid
814-863-0774: University Health Services

CHG0035224

Original Alert

​​​​​The ITS provided ACD/UCCX service offered through TNS will be upgraded Friday February 12th beginning at 6:00PM through Saturday February 13th 9:00AM. This upgrade is required to maintain our supportability and reliability of service by keeping with supported versions of vendor hardware and software. During the upgrade callers will continue to hear the after hours recorded messages. The ACD/UCCX customers and their directory numbers are listed below.

814-865-5471: Undergraduate Admissions
814-863-1000: Athletics Ticketing
814-863-1000: Athletic Relations
814-865-6528: Office of the Bursar
814-865-4662: Network Operations Center
814-865-1473: Office of Human Resources
814-865-6357: Office of the University Registrar
814-865-6301: Office of Student Aid
814-863-0774: University Health Services

For more information, please contact Network Operations Center (814-865-4662).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    University Park
  • Began on:
    February 12, 2016 at 6:00PM
  • Issue Resolved:
    February 13, 2016 at 5:41AM