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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: VoIP Phone Enhancement

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Resolved: VoIP Phone Enhancement

Last updated on April 11, 2016 at 5:35PM

This Monday April 11th during the ITS/TNS maintenance window(5:00AM to 7:00AM) a new enhancement with the missed/ received calls log feature will be implemented. Today, when calls are received from off campus on your VoIP phone, they are displayed as +1XXXXXXXXXX resulting in the user having to edit the number by removing the + symbol and adding an 8(exit code) to process the call. Moving forward, the + symbol will no longer be displayed, and an 8 will appear in front of the calling number. This will allow the user to easily process the call accordingly. The new appearance will display as 81XXXXXXXXXX.

CHG0036020

For more information, please contact Network Operations Center (814-865-4662).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Phone service
  • Locations affected:
    University Park
  • Began on:
    April 11, 2016 at 5:00AM
  • Issue Resolved:
    April 11, 2016 at 5:35PM