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ITS Alert - Resolved: Upgrade to impact Sites on August 12-15; Read-only mode

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Resolved: Upgrade to impact Sites on August 12-15; Read-only mode

Last updated on August 15, 2016 at 4:56PM

Update on August 15, 2016 at 4:56PM

All pending DNS issues have been resolved. Thank you everyone for your patience.

Update on August 15, 2016 at 1:53PM

Users may use the following alternative login locations:
Turnitin - https://shibboleth.turnitin.com/shibboleth/
VoiceThread - http://psu.voicethread.com/
Box - https://psu.app.box.com/files
Yammer - https://www.yammer.com/psu.edu/

Update on August 15, 2016 at 12:34PM

You can also access the Canvas login through: http://psu.instructure.com

Update on August 15, 2016 at 12:09PM

We are continuing to work through some DNS issues. Over the next several hours there may be a few hiccups in the service for some sites as the DNS entries are being resolved. We will continue to update this alter throughout the day.

Update on August 15, 2016 at 10:52AM

DNS is still trying to propagate out and there are currently 8 sites that appear to be having issues directly and they are:


ais.its.psu.edu
it.science.psu.edu
openaccess.psu.edu
openenrollment.psu.edu
tsb.psu.edu
webtest.ais.psu.edu
www.dc.psu.edu
www.vmhost.psu.edu

If you are experiencing issues with sites beyond the above 8 please be sure to try clearing your browser cache or holding the shift key while doing a reload of the page.

We will continue to update this alert throughout the day.

Update on August 15, 2016 at 9:11AM

It appears that DNS is now working. We will continue to monitor the issue and update this alert as necessary.

Update on August 15, 2016 at 8:48AM

In the meantime to access Box use this URL: https://psu.app.box.com
and for Yammer use: https://www.yammer.com/psu.edu

Update on August 15, 2016 at 8:31AM

Still working through some DNS issues, will update this alert with any more information as it becomes available.

Update on August 15, 2016 at 7:36AM

We are currently working through some DNS issues with the migration. Please be patient as we finish up these last minute tasks. We will update this alert with any updates.

Original Alert

Sites at Penn State will be upgrading the service in order to expand theme and plug-in capabilities. At 6 p.m. ET on August 12th, Sites will go into read-only mode, locking editing abilities. Please note, all sites will remain available to for viewing. Access will be restored by 8 a.m. ET on August 15th. More information can be found at: http://sites.psu.edu/blog/2016/08/01/upgrade-to-impact-sites-on-august-12-15/

For more information, please contact Sites@PSU Team (sites@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Locations affected:
    All locations
  • Began on:
    August 12, 2016 at 6:00PM
  • Issue Resolved:
    August 15, 2016 at 4:56PM