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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement:

IT Alert - Resolved: Authentication service updates


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Resolved: Authentication service updates

Last updated on December 21, 2016 at 1:35PM

The shibboleth authentication service for Penn State Access Accounts ( will undergo 2 configuration changes this week to further improve reliability when dealing with the problem encountered with alert-4381. Users should not experience any problems while these rolling updates are applied.

These two changes are described in Service Now under:
Dec 19, 2016 - CHG0039778
Dec 20, 2016 - CHG0039779

For more information, please contact IT Service Desk (

NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see

Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Web Services
  • Locations affected:
    All locations
  • Began on:
    December 19, 2016 at 1:00PM
  • Issue Resolved:
    December 20, 2016 at 5:00PM