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ITS Alert - Resolved: Files Missing From /pass/depts


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Resolved: Files Missing From /pass/depts

Last updated on January 10, 2017 at 7:22PM

Update on January 10, 2017 at 7:22PM

The restore process started at 6pm and ended at 7:18:15pm.

Update on January 10, 2017 at 12:50PM

The PASS team has identified a second problem with the /pass/depts upgrade which resulted in a second set of files that were not copied. These files will be copied tonight starting at 6 PM. Files that exist in the new filesystem (e.g. have been restored already) at the time of restoration will not be overwritten. Users may request to have any of these files that are not copied tonight to be restored at the same or an alternate location via email to The PASS team will be sending email from the address to each departmental space editors group with the list of files affected.

Further analysis of this problem is tracked in Service Now as PRB0040313.

Update on January 5, 2017 at 9:36AM

The PASS team has finished copying the files. Users should now expect files in /pass/depts that they modified yesterday, but didn\\\'t modify today, to be the correct version again. If files were deleted yesterday, and appeared again today, they may be simply deleted again one last time. As stated earlier, if a user modified an old copy of a file today, which was not modified by this restoration effort, and still wants to receive a copy of the version saved yesterday, please place a request to to arrange for that copy to be placed in your space.

Further analysis of this problem is tracked in Service Now as PRB0040309.

Original Alert

ITS staff has received multiple reports of issues with files in /pass/depts. Users have reported that /pass/depts does not reflect changes to files that occurred Yesterday (January 3, 2017). Changes made after the end of the PASS upgrade ( this morning (January 4, 2017 6:50AM) should be unaffected. ITS does not believe the files are lost, but they are currently inaccessible to users. ITS staff are working to identify the cause and restore access to the files.

For more information, please contact ITS Service Desk (

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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    PASS File Service
  • Locations affected:
    All locations
  • Began on:
    January 4, 2017 at 7:00AM
  • Issue Resolved:
    January 10, 2017 at 7:19PM