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ITS Alert - Resolved: Erroneous Library Recall Notice - February 15

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Resolved: Erroneous Library Recall Notice - February 15

Last updated on February 16, 2017 at 8:03AM

Update on February 16, 2017 at 8:03AM

The system glitch has been fixed as of February 15. If you feel that your still affected, please contact Linda Klimczyk (lgk1@psu.edu).

Original Alert

During the early morning hours of Wednesday, February 15, library recall notices were erroneously sent to borrowers whose materials were not recalled. These notices have the recall due date listed as NEVER. If you received one of these notices and would like to verify the status of your library account please go to My Library Account (https://libraries.psu.edu/services/borrow-renew/my-library-accounts) where you will see accurate information.

This was caused by a system glitch and is not a security concern.

We sincerely apologize for the inconvenience and concern that this recall notice may have caused.

For more information, please contact Linda Klimczyk (lgk1@psu.edu).


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Impact Information

  • Incident Type:
    General Information
  • Services affected:
    Library Services
  • Locations affected:
    All locations
  • Began on:
    February 15, 2017 at 9:48AM
  • Issue Resolved:
    February 16, 2017 at 7:59AM