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ITS Alert - Resolved: Friends of Penn State authentication service upgrade March 7

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Resolved: Friends of Penn State authentication service upgrade March 7

Last updated on March 7, 2017 at 3:34PM

Update on March 7, 2017 at 3:34PM

The second change window, originally scheduled for March 8, will be postponed to March 9, and is now described in alert-4505.

Update on March 7, 2017 at 7:23AM

The Kerberos upgrade was successful and all services were restored to full functionality by 6:55 a.m.

Update on March 7, 2017 at 5:25AM

The https://fps.psu.edu/ web site is currently offline during this stage of the upgrade, expected to be back online by 7am. Applications that authenticate via the API will not be operational while it is down. Authentication via the native kerberos protocol, WebAccess and Shibboleth are expected continue operating.

Update on March 7, 2017 at 5:06AM

The upgrade has begun.

Original Alert

Penn State IT will upgrade the Kerberos authentication service for Friends of Penn State (FPS) accounts on Tuesday, March 7, during the 5-7 a.m. maintenance window. During this time, users will not be able to create new accounts or change passwords. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an FPS account. Authentication with existing accounts should continue to work during the upgrade. After the upgrade, users may see faster login times, but will likely not see a big difference.

On Wednesday, March 8, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two.

This change is tracked in Service Now as CHG0040678.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Authentication
  • Locations affected:
    All locations
  • Began on:
    March 7, 2017 at 5:00AM
  • Issue Resolved:
    March 7, 2017 at 7:00AM