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ITS Alert - Friends of Penn State authentication service upgrade March 9


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Friends of Penn State authentication service upgrade March 9

Last updated on March 7, 2017 at 3:35PM

On March 9, during the 5-7 a.m. maintenance window, Penn State IT will complete the upgrade of the Kerberos authentication service for Friends of Penn State (FPS) accounts started on Tuesday, March 7, and described in alert-4485. During this second window, minor configuration changes will be applied and services will be restarted. For brief periods lasting only a couple minutes at most, users will not be able to login to the FPS web site, create new accounts or change passwords. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an FPS account. Authentication via the FPS API will be disabled, but authentication with existing accounts against the native Kerberos protocol, WebAccess or Shibboleth should continue to work uninterrupted during the upgrade.

This change was originally announced in alert-4485 to occur on Wednesday, March 8 and has been postponed one day to Thursday, March 9.

This change is tracked in Service Now as CHG0040678.

For more information, please contact IT Service Desk (

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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
  • Locations affected:
    All locations
  • Issue Resolved