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ITS Alert - Resolved: Access Account password changes behind

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Resolved: Access Account password changes behind

Last updated on March 13, 2017 at 9:56AM

Update on March 13, 2017 at 9:56AM

Password changes have caught up by 9:53 am.

Original Alert

Starting at 9am, a large account change job started, causing password changes to take extra time to take effect. Users who have changed their Access Account password or had their password reset or account unlocked since 9am may need to wait for the change to take effect. The old password, if known and if the account is unlocked, will still work during the interim. Password changes are expected to catch up by 10:45 am.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    password changes
  • Locations affected:
    All locations
  • Began on:
    March 13, 2017 at 9:00AM
  • Issue Resolved:
    March 13, 2017 at 9:53AM