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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Internal Server Errors on www.work.psu.edu

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Resolved: Internal Server Errors on www.work.psu.edu

Last updated on March 13, 2017 at 12:05PM

Update on March 13, 2017 at 12:05PM

Additional errors were seen up to noon, and additional mitigations were applied. Staff will continue to investigate.

Original Alert

Between 9:51 am and 10:27 am this morning, some users encountered a 500 "Internal Server Error" on some pages on:

www.work.psu.edu
www.courses.psu.edu
admin.clubs.psu.edu
downloads.its.psu.edu
umg.its.psu.edu

A backend server was removed from the load balancer to correct the service problem and will be investigated. Users should be able to access the sites fine now.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Web Services
  • Locations affected:
    All locations
  • Began on:
    March 13, 2017 at 9:51AM
  • Issue Resolved:
    March 13, 2017 at 12:00PM