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ITS Alert - Resolved: Some Canvas Components are Experiencing Interruptions of Service

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Resolved: Some Canvas Components are Experiencing Interruptions of Service

Last updated on March 13, 2017 at 2:42PM

Update on March 13, 2017 at 2:42PM

After monitoring the situation for some time, Instructure support has deemed that the intermittent problems that were occurring earlier have been resolved.

Update on March 13, 2017 at 12:43PM

A remediation process has been implemented and a lot of Canvas processes appear to be working correctly again. Instructure support continuing to monitor this situation though, to ensure there\'s no lingering effects.

Original Alert

There is currently an issue within Canvas that is affecting tools that interact with external services such as some Authentication Servers, Turnitin, and Crocodoc. Users may experience a timeout when attempting to log in or access documents in Speedgrader. The Canvas DevOps team is investing the cause and working towards a resolution ASAP.

For more information, please contact LMS Support (lmssupport@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Canvas
  • Locations affected:
    All locations
  • Began on:
    March 13, 2017 at 12:04PM
  • Issue Resolved:
    March 13, 2017 at 2:40PM