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ITS Alert - Resolved: EIO Infrastructure outage


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Resolved: EIO Infrastructure outage

Last updated on April 17, 2017 at 9:17PM

Update on April 17, 2017 at 8:28PM

Throughout the course of this evening, Penn State IT staff worked to isolate the cause of the service outages. By 7:10 PM, staff performed actions that began restoring a number of services to the University. By 7:30 PM, email and batch processing were operational. We continue to monitor and investigate infrastructure to ensure all services are restored.

Update on April 17, 2017 at 7:05PM

Control-M is also down; this impacts some LionPath, Student Aid, and Alumni Development batch processsing.

Update on April 17, 2017 at 5:54PM

The services known to be affected are: CIDR, UCS, Data Warehouse, Alumni AWA, Alumni ABI, CA7 Agent

Update on April 17, 2017 at 4:29PM

Penn State IT staff continue investigation. At this time, we are aware that the UCS web client may be slow or unresponsive. Additional information, including known impact, will be communicated when it is available.

Original Alert

EI&O is currently experiencing a widespread outage of our VMWare infrastucture. Many production services are affected. We will update this ticket as we learn more.

For more information, please contact ITS Service Desk (

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Impact Information

  • Incident Type:
    Unexpected Outage
  • Locations affected:
    All locations
  • Began on:
    April 17, 2017 at 3:02PM
  • Issue Resolved:
    April 17, 2017 at 9:17PM