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ITS Alert - Resolved: Canvas login temporarily moving off WebAccess starting April 20

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Resolved: Canvas login temporarily moving off WebAccess starting April 20

Last updated on April 25, 2017 at 8:27AM

Canvas login will temporarily switch from WebAccess to an alternative authentication method beginning Thursday, April 20. This change is being done to ensure Canvas is available while Instructure implements planned updates that could interfere with the WebAccess authentication process.

The switch from WebAccess will occur during the maintenance window between 5 and 7 a.m. (ET) Thursday, April 20. Users will see a different login screen but will be directed to their Canvas dashboard after entering their userID and password.

Although Penn State IT will be monitoring Instructure’s updates and working to lessen the impact to users, Friends of Penn State (FPS) account holders may be unable to log in to Canvas when Instructure begins implementation at noon ET on Friday, April 21. If FPS accounts are impacted, corrective action will be taken immediately by Penn State IT to resolve any authentication issues.

Please note that switching to an alternative authentication means that Canvas will not be part of the single sign-on services during this time. As a result, users will be prompted to login again when moving between Canvas and other online Penn State services.

Two-factor authentication will not be available for Canvas until the login returns to WebAccess during the 5 to 7 a.m. (ET) maintenance window on Tuesday, April 25.

Please contact LMSsupport@psu.edu with any questions.


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Canvas
  • Locations affected:
    All locations
  • Began on:
    April 20, 2017 at 5:00AM
  • Issue Resolved:
    April 25, 2017 at 8:27AM