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Resolved: Homepage down

Last updated on May 9, 2017 at 6:52PM

Update on May 9, 2017 at 6:52PM

Clarification, the event start was 5:15pm not 5:05pm as previously reported.

Update on May 9, 2017 at 6:15PM

By 6:03pm, the service had started to recover and appears relatively stable. The operations team continues to investigate root cause.

Original Alert

Starting around 5:05 pm, the University home page, http://www.psu.edu, News site, http://news.psu.edu, and other sites hosted on the same infrastructure started to become slow to unresponsive and/or give out 503 Service Unavailable, "Page Could Not Be Loaded" errors. The operations team responsible is now investigating.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Web Services
  • Locations affected:
    All locations
  • Began on:
    May 9, 2017 at 5:15PM
  • Issue Resolved:
    May 9, 2017 at 6:03PM