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IT Alert - Resolved: Known Error impacting UCS Contacts

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Resolved: Known Error impacting UCS Contacts

Last updated on June 22, 2017 at 1:43PM

Update on June 22, 2017 at 1:37PM

It has been determined that in the UCS web interface, Emailed Contacts were not lost during the UCS upgrade, but that indexed and unsaved previously-emailed addresses were available for auto-complete in the previous version of UCS. Operationally, end-users were unknowingly taking advantage of a bug that was addressed during the UCS upgrade. To return to the expected behavior the Add new contacts to Emailed Contacts feature was enabled for all users on June 14, 2017. That setting will ensure that all emailed contacts, from that point forward, will be available for auto-complete in the web interface in the future. For those who wish, Penn State IT can now recover those indexed and previously-emailed addresses and make them available again for auto-complete. To have those contacts restored please email ucshelp@psu.edu to submit a request. This issue only occurred in the web interface. Clients such as Outlook, Thunderbird, and Mac Mail were unaffected.

Update on June 14, 2017 at 11:55AM

The setting for Emailed Contacts has been implemented for all users. This setting was enabled for users prior to the upgrade and has now been restored to enabled. If you want to disable this setting please do the following:

1. Log into https://ucs.psu.edu
2. Click on the Preferences tab at the top
3. On the left menu, click on Contacts
4. Under Settings, uncheck the Add new contacts to Emailed Contacts
5. Click on the Save button on the top right.

The restored setting will not restore any contacts back into your address book. But it will help with auto-complete of previously emailed contacts. We have notified the vendor and are working with them on the issue.

Original Alert

A problem has been identified with UCS after the UCS ugrade on June 10th. Some people may have lost their contacts, which would affect the auto-populate feature. We do not have further details at this time. The UCS team will be working with the vendor and will update this alert as more information becomes available.

We have identified a work-around. With the UCS upgrade, a feature to automatically add new email addresses to contacts has been disabled which was previously enabled. Turning this feature on will save any email address you send to automatically. To turn it on, please do the following:
1. Log into https://ucs.psu.edu
2. Click on the "Preferences" tab at the top
3. On the left menu, click on "Contacts"
4. Under "Settings", check mark the "Add new contacts to "Emailed Contacts"
5. Click on the Save button on the top right.
You will have to send an email to the address or resource once before it will auto-populate the next time.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    UCS
  • Locations affected:
    All locations
  • Began on:
    June 14, 2017 at 11:15AM
  • Issue Resolved:
    June 22, 2017 at 1:43PM