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ITS Alert - Resolved: Trouble Receiving Email from email.psu.edu with Outlook 2011

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Resolved: Trouble Receiving Email from email.psu.edu with Outlook 2011

Last updated on June 28, 2017 at 3:54PM

Update on June 28, 2017 at 3:54PM

The EIT email team has enabled compatibility mode on the load balancer so that Outlook 2011 can again work with the email.psu.edu server. Users will not need to upgrade to Outlook 2016 or change any settings and should start to see emails arrive in Outlook 2011.

Original Alert

After this morning's load balancer upgrade, Office 2011 for Mac is no longer receiving messages from the email.psu.edu server via IMAP or POP. All other servers, such as ucs.psu.edu, are still receiving messages. The EIT email team is investigating the issue. The current workaround for the issue is to upgrade to Outlook 2016, available on the https://downloads.its.psu.edu/ website.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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