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ITS Alert - Resolved: Pinnacle Upgrade on Friday, July 14


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Resolved: Pinnacle Upgrade on Friday, July 14

Last updated on July 17, 2017 at 6:51AM

Update on July 17, 2017 at 6:50AM

The application was available for use on Sunday, July 16th at 5:00 PM.

Original Alert

On Friday, July 14th, 2017 at 4:00 PM, Penn State IT will begin work with the vendor to perform an upgrade for Penn State’s Pinnacle instance (a telecommunications management and billing product). This upgrade includes database and software changes and will be performed over the weekend to minimize impact during business hours. During this upgrade, the Pinnacle application will be unavailable. It is expected that this work will be completed prior to business hours on Monday, July 17th, 2017 at 8:00 AM.

This work is being tracked in ServiceNow CHG0042884.

For more information, please contact IT Service Desk (

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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
  • Locations affected:
    All locations
  • Began on:
    July 14, 2017 at 4:00PM
  • Issue Resolved:
    July 17, 2017 at 6:51AM