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ITS Alert - Penn State Access Account authentication service upgrade July 25


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Penn State Access Account authentication service upgrade July 25

Last updated on July 6, 2017 at 4:00PM

Penn State IT will upgrade the Kerberos authentication service for Penn State Access Accounts on Tuesday, July 25, during the 5-7 a.m. maintenance window. During this time, users will not be able to change or reset passwords, nor create new accounts via QuickID. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an Access Account. Authentication with existing accounts should continue to work during the upgrade. After the upgrade, users may see faster login times, but will likely not see a big difference.

On Wednesday, July 26, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two.

This change is tracked in Service Now as CHG0042694.

For more information, please contact IT Service Desk (

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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
  • Locations affected:
    All locations
  • Scheduled for:
    ITS maintenance window (5:00-7:00am) on July 25, 2017