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ITS Alert - Resolved: Penn State Access Account authentication service upgrade July 25

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Resolved: Penn State Access Account authentication service upgrade July 25

Last updated on July 27, 2017 at 7:48AM

Update on July 27, 2017 at 7:48AM

The restarts were completed successfully.

Update on July 26, 2017 at 6:52AM

The Kerberos upgrade was completed successfully and password changes were re-enabled by 6:36 am.

Tomorrow, July 27, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage or delay similar to today, but for only a minute or two.

Update on July 25, 2017 at 3:12PM

The Kerberos upgrade originally scheduled for this morning, July 25, will be reattempted tomorrow, July 26, during the 5-7 am maintenance window, using lessons learned from the first attempt.

The reboots originally scheduled for July 26, will be postponed to the July 27 maintenance window, pending successful upgrade tomorrow, July 26.

Update on July 25, 2017 at 7:39AM

Password changes were re-enabled by 7:31am.

Update on July 25, 2017 at 7:30AM

The upgrade is being reverted after some complications delayed the expected completion beyond 8am. Password and related changes are expected to be resumed before 8am.

Update on July 25, 2017 at 6:59AM

The upgrade is taking longer than expected. More information will be available at 7:30am. Password and related account changes remain disabled for the time being.

Original Alert

Penn State IT will upgrade the Kerberos authentication service for Penn State Access Accounts on Tuesday, July 25, during the 5-7 a.m. maintenance window. During this time, users will not be able to change or reset passwords, nor create new accounts via QuickID. Accounts will be unable to be locked or unlocked, and the Service Desk will be unable to check the lock state of an Access Account. Authentication with existing accounts should continue to work during the upgrade. After the upgrade, users may see faster login times, but will likely not see a big difference.

On Wednesday, July 26, during the 5-7 a.m. maintenance window, the restart scripts will be tested, which may result in a brief outage similar to the previous day, but for only a minute or two.

This change is tracked in Service Now as CHG0042694.

For more information, please contact IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Kerberos
  • Locations affected:
    All locations
  • Began on:
    July 25, 2017 at 5:00AM
  • Issue Resolved:
    July 27, 2017 at 7:00AM