Penn State shield
Skip to content Skip to search

Headlines

ITS Alert - Resolved: Hershey DR Network Intermittent network errors

/alerts

ITS Alerts by Date


ITS Alerts by Service

ITS Alerts by Location

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

Resolved: Hershey DR Network Intermittent network errors

Last updated on July 21, 2017 at 11:47AM

Update on July 21, 2017 at 11:47AM

It was determined it was problem with a card in the router. The card has been reset and problem has cleared. A problem record will be created in ServiceNow and a case opened with the Vendor.

Update on July 21, 2017 at 11:15AM

We have narrowed down the issue to a hardware problem on a single link. That link has been disabled and the network has stabilized while we continue to troubleshoot.

Original Alert

At this time we are seeing intermittent network traffic loss in the Hershey DR network. No production services are currently impacted. DCS and ENCS staff are investigating the issue and will update this Alert as needed. Work is being tracked in ServiceNow incident INC0600464

For more information, please contact Data Center Services (ITServiceDesk@psu.edu).


Back to ITS Alerts

Impact Information

  • Incident Type:
    Service Degradation
  • Locations affected:
    University Park
  • Began on:
    July 21, 2017 at 10:13AM
  • Issue Resolved:
    July 21, 2017 at 11:30AM