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IT Alert - Resolved: ENCS Inquiry Form Experiencing Unexpected Outage

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Resolved: ENCS Inquiry Form Experiencing Unexpected Outage

Last updated on July 26, 2017 at 8:16AM

Update on July 25, 2017 at 12:37PM

The vendor will be making system configuration changes after business hours (5:00 PM) today (Tuesday, July 25, 2017) which will require a system restart and will take about 15 minutes. During the system restart, the Pinnacle production hosted application will not be available. The inquiry form will remain unavailable until the system configuration change. Terribly sorry for the inconvenience.

Original Alert

The ENCS inquiry form (historically referred to as TNS Inquiry) is currently unavailable. IT staff are working with the vendor at this time on issues with web services. Thanks for your patience.

The form for reference is located at https://webapps.tns.its.psu.edu/Forms/ServiceInquiry .

For more information, please contact the IT Service Desk (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    ENCS Forms and Pinnacle
  • Locations affected:
    All locations
  • Began on:
    July 25, 2017 at 8:54AM
  • Issue Resolved:
    July 26, 2017 at 8:16AM