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ITS Alert - Resolved: Graduate School website not allowing for account creation

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Resolved: Graduate School website not allowing for account creation

Last updated on July 26, 2017 at 8:56PM

Update on July 26, 2017 at 8:56PM

Enterprise IT was able to identify a firewall issue with Kerberos and were able to fix it. The gradschool.psu.edu site should be functioning normally once again.

Update on July 26, 2017 at 8:24PM

As of 8:20PM, Enterprise IT is continuing to work with multiple service groups to find a solution. We will post more information when it becomes available.

Original Alert

Currently there is a known issue with the http://gradschool.psu.edu site. Users are currently unable to create accounts in order to submit applications for admission and are receiving an error message when trying to complete the application process.

Teams from Enterprise IT are investigating and will update this alert message when more information is known.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Graduate School Website
  • Locations affected:
    All locations
  • Began on:
    July 26, 2017 at 7:20PM
  • Issue Resolved:
    July 26, 2017 at 8:54PM