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ITS Alert - Resolved: Known Error impacting ACCESS.PSU.EDU

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Resolved: Known Error impacting ACCESS.PSU.EDU

Last updated on August 3, 2017 at 12:56PM

Update on August 3, 2017 at 12:56PM

The access.psu.edu domain has been fully restored.

Update on August 3, 2017 at 12:04PM

This morning an automatic update of anti-malware software caused the failure of some servers that process ovide authentication in the access.psu.edu domain cluster. This caused systems authenticating to this domain to take longer than normal to authenticate and/or fail to authenticate. Users may not realize that their client is authenticating to the access.psu.edu domain, so concerns should be directed to local IT staff initially. Enterprise IT staff have restored the affected servers and the service is currently near normal performance again. We will resolve this alert when the service restoration is complete. ETA less than 90 minutes.

Original Alert

There is currently an issue impacting authentication with ACCESS.PSU.EDU domain and services. Currently only 2 domain controllers are responsive which is causing degraded authentication. We will post updates as they become available.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Access Domain
  • Locations affected:
    All locations
  • Began on:
    August 3, 2017 at 9:08AM
  • Issue Resolved:
    August 3, 2017 at 12:52PM