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IT Alert - Resolved: TSM Server knox.its.psu.edu Outage

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Resolved: TSM Server knox.its.psu.edu Outage

Last updated on October 4, 2017 at 9:57PM

Update on October 4, 2017 at 9:57PM

By 9:50pm, Penn State IT staff had corrected the issue with TSM server knox.its.psu.edu. No data is believed to have been lost due to this outage, but tests are still running to verify this. Penn State IT staff will continue to investigate the root cause of this outage to prevent future issues of this kind.

Original Alert

At about 2:00pm today, 2017-10-04, TSM server knox.its.psu.edu was taken offline so that planned server maintenance could be performed. This maintenance work was completed successfully by 3:30pm, and the server environment was brought back online. However, the TSM server software application failed to start correctly. Since 3:30pm, the TSM service is experiencing an unplanned outage of server knox.its.psu.edu. All other TSM servers, including backup.aset.psu.edu and saverestore.its.psu.edu, are operating normally and are not part of this outage. Penn State IT staff members are currently investigating the issue, and more information will be shared on the IT Alerts page as it becomes available.

For more information, please contact TSM Administrators (backup@psu.edu).


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